Privacy Policy-Terms of Service

Effective Date: March 14, 2025

Introduction

Anuvia Prevention and Recovery Center (“Anuvia,” “we,” “us,” or “our”) values the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website anuvia.org (“the Site”) or utilize our services.

Information We Collect

We collect the following categories of information:

Personal Identification Information: Name, email address, phone number, and contact details provided voluntarily.
Protected Health Information (PHI): Health-related data used for treatment, payment, or healthcare operations, in compliance with HIPAA regulations.
Usage Data: Information regarding your interaction with our Site, including IP addresses, browser types, page visits, and timestamps.

How We Use Your Information

Your information may be used to:

Provide requested services and support.
Improve website functionality and user experience.
Respond to inquiries and communicate about services.
Meet legal and regulatory obligations.

Disclosure of Your Information

We may disclose your information:

To trusted service providers bound by confidentiality agreements.
In response to legal obligations or regulatory requests.
With your explicit consent.

Removal of Information

You may request the removal of your personal information from our records by contacting us directly. Please note we may retain certain information as required by law or for legitimate healthcare purposes.

Opting Out

You may opt out of receiving communications from us by following the unsubscribe instructions provided in our emails or by contacting us directly at info@anuvia.org. Please allow reasonable time to process your request.

Security of Your Information

We employ administrative, technical, and physical safeguards to protect your personal and health-related information. Despite these measures, absolute security cannot be guaranteed.

Your Rights

You may have rights regarding your personal information, including:

Access to your data.
Correction of inaccuracies.
Deletion of your data, subject to legal restrictions.
Restriction on data processing.
Portability of your data to another provider.

To exercise these rights, please contact us at the details provided below.

Third-Party Links

Our Site may include links to external websites. This Privacy Policy does not cover third-party sites, and we are not responsible for their privacy practices.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy. Updates will be posted on this page, with an updated effective date. We encourage periodic review.

Contact Us

For questions regarding this Privacy Policy or to exercise your privacy rights, please contact:

Anuvia Prevention and Recovery Center

100 Billingsley Road

Charlotte, NC 28211

Phone: (704) 376-7447

Email: info@anuvia.org

This Privacy Policy is compliant with applicable federal and state privacy laws, including HIPAA.

SMS Terms of Service

1- SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from Anuvia Prevention & Recovery, you may receive messages related to the following (provide specific examples):

Conversational messages
Conversations between employees

Example: “Hello, this is from Anuvia. This is a reminder of your upcoming Appointment Thursday, February 6, 2025, from 03:00 PM to 04:00 PM. Reply STOP to opt out of SMS messaging at any time.”

3- Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 20 SMS messages per week related to your Conversational messages, and conversations between employees.

Example:

“Message frequency may vary. You may receive up to 20 SMS messages per week regarding your Conversational messages and conversations between employees

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from Anuvia in the following ways:

By filling out a website form

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://www.anuvia.org/contact/

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

Message and data rates may apply.
You can opt-out at any time by texting “STOP.”
For assistance, text “HELP” or visit our https://www.anuvia.org/contact/
Message frequency may vary