We believe that quality mental health care should be accessible to everyone in our community. We’re committed to removing financial barriers to treatment and ensuring that no one is turned away due to inability to pay. We provide affordable mental health services in Charlotte, NC—including therapy covered by Medicaid, Medicare, TRICARE, and most private insurers.
Anuvia’s mission is to provide compassionate, high-quality mental health care to everyone who needs it. We demonstrate this commitment through:
We understand that concerns about cost can prevent people from seeking needed mental health support. Our team is here to help you understand your coverage and explore all available options for making care affordable.
Anuvia works with most major insurance providers to maximize your coverage benefits. We currently accept:
Government Insurance
Private Insurance
Employee Assistance Programs (EAPs)
If you don’t see your insurance listed, please contact us—our network of accepted plans continues to expand, and we may be able to work with your specific insurance provider.
Mental health insurance coverage can sometimes be confusing. Here’s what you should know:
Mental Health Parity Under federal law, most insurance plans must provide coverage for mental health services that is comparable to coverage for physical health services. This means if you have health insurance, you likely have some coverage for mental health care.
Common Insurance Terms
Preauthorization Some insurance plans require preauthorization for mental health services. If needed, our staff can help with this process to ensure your services are covered.
If you don’t have insurance coverage, you’re not alone—and we still want to work with you. Anuvia offers several options for uninsured clients:
Sliding Scale Fees Our sliding scale adjusts the cost of services based on your income and family size, making care more affordable for those with limited financial resources.
Payment Plans We can work with you to establish manageable payment arrangements that spread costs over time rather than requiring full payment at each visit.
Community Resources Our team can help connect you with community programs, nonprofit resources, and other assistance options that may help cover the cost of mental health care.
To make your experience as smooth as possible, we recommend verifying your insurance benefits before your first appointment:
You can also call the customer service number on your insurance card to ask about your specific mental health benefits, including copays, deductibles, and whether you need a referral.
To facilitate the insurance and payment process, please bring the following to your first appointment:
Having this information ready will help us process your insurance efficiently and minimize any delays in service.
For any out-of-pocket expenses, we accept:
Payments are typically collected at the time of service, though arrangements can be made for special circumstances.
If your insurance changes or you lose coverage during treatment, please let us know as soon as possible. We’ll work with you to:
Our goal is to prevent insurance changes from interrupting your mental health care.
“Will using my insurance for mental health services affect my privacy?” Your privacy is protected by law. While insurance companies require certain information for billing purposes, detailed session content remains confidential. We only share the minimum information required for billing.
“How many sessions will my insurance cover?” Coverage varies by plan. Some plans limit the number of sessions per year, while others cover unlimited sessions as long as they’re deemed medically necessary. We can help determine your specific coverage limits.
“What if my insurance denies coverage?” If your insurance denies coverage, we’ll work with you to appeal the decision if appropriate or explore alternative payment options to ensure you can continue receiving care.
“Can I use out-of-network benefits at Anuvia?” If we don’t participate with your insurance but your plan includes out-of-network benefits, we can provide documentation for you to submit for potential reimbursement from your insurance company.
We take our commitment seriously: no one is turned away from Anuvia due to inability to pay. If you’re concerned about the cost of mental health services, please don’t let this prevent you from reaching out. Contact us to discuss your situation, and we’ll work together to find a solution that makes quality care accessible for you.
Mental health care is an essential service and an important investment in your wellbeing. We’re dedicated to making this investment as affordable and accessible as possible for everyone in our community.
To discuss insurance coverage or payment options, please call our office at (704) 376-7447. Our administrative team is knowledgeable about insurance benefits and can answer your questions or connect you with resources to make your care affordable.
Remember, your mental health is worth investing in, and we’re here to help you access the care you deserve.
Understanding Your Insurance Coverage